Digital Transformation is the process of using digital technologies to re-engineer business processes, culture, employee experiences and customer experiences. Digital Transformation shouldn’t have a start and an end date, they are always on processes. Not a project!
Software like customer relationship management (CRM), electronic signatures, and enterprise resource planning (ERP) are very useful in digital transformation. I like to use them as part of our process re-engineering.
During digital transformation, it’s really important to have clear goals and a plan for change management. Here’s an article I wrote on 5 Ways to Increase CRM Usage.