What is Digital Transformation?

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Digital Transformation is the process of using digital technologies to re-engineer business processes, culture, employee experiences and customer experiences. Digital Transformation shouldn’t have a start and an end date, they are always on processes. Not a project!

Software like customer relationship management (CRM), electronic signatures, and enterprise resource planning (ERP) are very useful in digital transformation. I like to use them as part of our process re-engineering.

During digital transformation, it’s really important to have clear goals and a plan for change management. Here’s an article I wrote on 5 Ways to Increase CRM Usage.

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Brian is a software architect and technology leader living in Niagara Falls with 13+ years of development experience. He is passionate about automation, business process re-engineering, and building a better tomorrow.

Brian is a proud father of four: two boys, and two girls and has been happily married to Crystal for more than ten years. From time to time, Brian may post about his faith, his family, and definitely about technology.